Hi @ConnorRobinson ,
the license runs out and a new one must be activated. A OEM can create the license file for the End customer and send it via mail. Or the End User opurchase the License themselves and Claims the devices they want to activate it on.
Find the Claim Device Tickets and further FAQ here:
https://developer.community.boschrexroth.com/t5/Store-and-How-to/Service-Tickets-Licensing-with-ctrlX-AUTOMATION/ba-p/48094
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