Marc, thanks for the response, i was guessing i was given an old unit that needed updating. i want to confirm the procedure or make sure i am correct on the procedure. link to procedure https://docs.automation.boschrexroth.com/doc/3417946415/hardware-reset-of-the-ctrlx-core-and-the-ctrlx-drive-plus-with-integrated-ctrlx-core/1-07/en/ which of the following files shown here contain the correct files as described in the above procedure Reference to the Image Update Tool via the Collaboration Room as .zip archive (rexroth-arch01-imageupdate.zip) Reference to the image via the Collaboration Room as .tar archive (rexroth-arch01.tar) https://www.boschrexroth.com/en/us/myrexroth/collaboration/collaboration-rooms/?path=%2FCtrlx-Automation%2FctrlX_eShop%2FctrlX+CORE+SystemImage&page=1&search= thanks again, i appreciate all the help getting this going! happy holidays!
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