switch from service mode to operation mode

[Kiriki]

Hello 

The web page has no "Service mode " or "Operation mode " buttons on the top.

How to make a show on the web page?

Best regards

Kiriki

[nickH]

Hello Kiriki,

it seems like the App Automation Core was shut down. (Maybe because of an exception.) These two steps I would recommend:

1. Go to Settings->Apps and see if you can switch to Operating Mode from here. 
2. If this does not help or is not working reboot the ctrlX CORE. 
3. If you want to check, that an exception occured or what let to this problem generate a system report after the reboot. (See: how to generate a system report)

Best regards, 

Nick

[Kiriki]

Hello

1. Go to Settings->Apps and see if you can switch to Operating Mode from here. => The customer tried to do so. But the result was the same.
2. If this does not help or is not working reboot the ctrlX CORE. => They tried to do. But the result was the same.
3. If you want to check, that an exception occured or what let to this problem generate a system report after the reboot. (See: how to generate a system report)=> Please could you check the attached files?

Best regards, 

Kiriki

[nickH · Accepted solution]

Hi Kiriki

at your ctrlX CORE you got the PLC App and the EtherCAT Master App installed in Version 2.4. But the version of the base image (all the System Apps) is still at V1.20. 

Please either update the System Image to V2 or downgrade the PLC or EtherCAT Master to V1.20.

Best regards, 

Nick

[Kiriki]

Hello NicK

I appreciate your support!!

The error was cleared by downgrading the PLC and EtherCAT Master to V1.20.

Best regards 

Kiriki