cancel
Showing results for 
Search instead for 
Did you mean: 
SOLVED

When will the online help for System faults be available? Why does it search online?

ctrlXnovo
Established Member

When will the online help for System faults be available? Why does it search online?

I generated these warnings and faults on my controller:

ctrlXnovo_0-1628799295655.png

When I click on the blue hyperlinks under the Code column, it takes me to an external webpage.  For every fault that I have clicked I get this message: "No topic found"

ctrlXnovo_1-1628799443710.png

 Perhaps I am unlucky and only get undocumented faults, but when will total documentation be available?

Also, why is the solution online only?  What if my PC does not happen to have an internet connection, as is sometimes the case in a plant where internet access is not allowed or multiple network connections are not permitted?  Will there be a solution to store fault data and help files locally on a user PC and have the web-interface default to looking for these files first?  What are our solutions for these situations?

Thanks!

1 REPLY 1
CodeShepherd
Community Moderator

Re: When will the online help for System faults be available? Why does it search online?

The offline help is still in preparation and will be part of ctrlX WORKS.

The online diagnosis is already available but the search function does not seem to work properly. I will get in contact with our R&D.

If you search the numbers by hand you will get information (e.g. 090F2002) :

CodeShepherd_0-1628940602482.png

Storig system report or only the diagnostic log is possible via the web interface:

2021-08-14_13h33_50.pngCodeShepherd_2-1628940870187.png

EDIT: Moved topic to ctrlX WORKS.

 

 

Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist