FORUM CTRLX AUTOMATION
ctrlX World Partner Apps for ctrlX AUTOMATION
01-15-2021 06:32 PM - edited 01-15-2021 06:51 PM
You are happy since you unboxed your first ctrlX SAFETY SAFEX-C.1x controller,
What can be the problem?
Solved! Go to Solution.
01-15-2021 06:45 PM - edited 01-15-2021 06:56 PM
Hello dear ctrlX SAFETY users!
We received reports that there are combinations of PC and USB-cable where the USB connection between ctrlX SAFETY Engineering and the SAFEX-C.1x controller cannot be established, evein if the recommended USB Engineering cable XACC-0-USBCx3M of 3m length (comfortable work in the environment of the cabinet) is used.
The effective problem could not be analysed deep enough until today. It is only a small portion of environments affected.
Until we can provide an actual solution, there are the following workarounds:
In any case, please let us know (the easiest, please reply here! Otherwise please contact your local Bosch Rexroth support technician or sales person!)
Best regards
Your ctrlX SAFETY team
07-28-2021 06:35 PM - edited 07-28-2021 06:39 PM
Hello,
I recently received my first ctrlX SAFEX-C.12/SAFEX-C.15 controls and cannot connect to either one of them with a Bosch Rexroth (US) issued HP ZBook PC via USB.
None of the above workarounds helped. I was able to connect with a personal Dell Latitude E7440 PC.
Attached are additional details for both the HP and Dell PCs along with a screen clip of the message window when trying to connect.
Thank you.
08-09-2021 08:32 PM
08-10-2021 06:53 PM
Hello and thank you for your question!
This posting originally addressed hardware problems with the first SAFEX-C.1* samples.
In your case it can be a software issue or just a handling problem.
We hope this helps,
Best regards
Your ctrlX SAFETY Team
2 weeks ago
Hello,
I have received a SAFEX-C.15 previouly used but cannot get to communicate with it, I tried several PCs HP, Lenovo and Dell and several USB-C cable ( short) docking station, usb concentrators, and 180 deg connector swaping. I always get the wrong serial # message. I am Using ctrlX safety Eng 1.8.3.10207. I tried also EoE with ctrlX core with appropriate routing with same results. any other idea what else could I try ? Thanks.
2 weeks ago
Hello @YUL725,
Do you know which version of firmware is in the SAFEX-C.15?
Because of features added in newer firmware such as secure login (password), the following versions of ctrlX SAFETY Engineering software should be used with the corresponding firmware versions. In your case using Safety Engineering 1.8.3.10207 the SAFEX-C.15 should have firmware version 1.0.1.51 or higher:
HTH
2 weeks ago
Hello,
No I have no idea , Just received from someone who used it before, I will try the different software versions.
2 weeks ago
Hello, it worked with 1.7.1.8239 , thank you so very much!
2 weeks ago
Hello @YUL725,
You are welcome! Glad to hear it is working.