Offline help ctrlX Drive does not work

[CvM]

I installed Offline help version 2.2.2.
But when is start the Offline help directly I only get a empty page.

When I activate it in drive engineering, see below. 

When I press the question mark I get the message below.

This happend, I think, after my computer was updated from Windows 10 to Windows 11.

Before that it worked!

[CodeShepherd]

Did you already try a repair or new installation of the engineering tools and help files?

[CvM]

Hello
At first I repaired the files an then I removed the helpfiles, then I restarted my computer.
Then I installed the helpfiles again with the same result:(

[CodeShepherd]

As it is working fine on our PCs, which browser and which version of it is used?

[CvM]

Hello,

I use Google chrome (Version 131.0.6778.70 (Official Build) (64-bit)), and I tried it with: ctrlX_Offline_Help_1.16.0 and ctrlX_Offline_Help_2.2.2. they both doe the same.
And it is also not working on my training laptops!

[CodeShepherd]

Could you please also add the log files of the online help? Standard path is "C:\Program Files\Rexroth ctrlX Offline Help\logs", just completely zip it and add to this post or send me a private message.

[CvM]

I try to zip it in this tree but I got tis message, so I copied the files to a temp folder on my desktop and zipped it.