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SOLVED

Calculating Tag Count

Calculating Tag Count

aFouraker
Occasional Contributor

I have reviewed the number of items in my project in the IO Process Data Manager and it comes in at 997. When I try to load to my core that has 2 1K licenses I get the fault that the license does not support the application. Where can I find the total tags used? 

 

5 REPLIES 5

webiq-sk
Frequent Contributor

Can you please provide the exact WebIQ Server version from the log file where the error occurs?

aFouraker
Occasional Contributor

Here is a sample log

[2022-05-28 14:53:44.031386] BEGIN OF LOG
[2022-05-28 14:53:44.031525] [notification | ] Copyright Smart HMI GmbH 2013-2022 WebIQ Server v2.11.3 release/2.11.3/f3eb64e3 (Win32 x86_64 Release)
[2022-05-28 14:53:44.031603] [ information | ] Started: 2022-05-28 14:53:43
[2022-05-28 14:53:44.031603] [ information | ] Current clients: 0
[2022-05-28 14:53:44.135406] [ information | init] Waiting on license agent before processing autostart projects...
[2022-05-28 14:53:48.281147] [ error | license] Failed to connect to license agent.
[2022-05-28 14:53:48.281147] [ error | license] what(): No connection could be made because the target machine actively refused it [system:10061]
[2022-05-28 14:53:49.292673] [ information | init] Loaded 0 autostart projects.
[2022-05-28 14:57:35.220262] [ error | license] Connection to license agent lost.
[2022-05-28 14:57:35.220262] [ error | license] what(): An existing connection was forcibly closed by the remote host [system:10054]
[2022-05-28 14:57:35.340116] END OF LOG

[2022-05-31 00:42:07.418172] BEGIN OF LOG
[2022-05-31 00:42:07.418302] [notification | ] Copyright Smart HMI GmbH 2013-2022 WebIQ Server v2.11.3 release/2.11.3/f3eb64e3 (Win32 x86_64 Release)
[2022-05-31 00:42:07.418393] [ information | ] Started: 2022-05-31 00:42:07
[2022-05-31 00:42:07.418393] [ information | ] Current clients: 0
[2022-05-31 00:42:07.493555] [ information | init] Waiting on license agent before processing autostart projects...
[2022-05-31 00:42:11.730644] [ error | license] Failed to connect to license agent.
[2022-05-31 00:42:11.730644] [ error | license] what(): No connection could be made because the target machine actively refused it [system:10061]
[2022-05-31 00:42:13.767064] [ information | init] Loaded 0 autostart projects.

webiq-sk
Frequent Contributor

Can you please check your System & License Manager under http://IP.ADD.RE.SS:10123 using your ctrlX IP and check the licenses that are listed there?

 

aFouraker
Occasional Contributor

None. However, I have uploaded 2 licenses. Images attached

aFouraker_0-1654007732608.pngaFouraker_1-1654007757210.png

 

aFouraker
Occasional Contributor
Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist